Secret to success
At Smit & Dorlas Caribbean NV we have built a sound reputation and solid business relationship with our customers. This success is thanks to the following:
High Quality products
The high quality of our products and the efforts we make to keep our product right at the pinnacle. By constantly testing our products, effective quality control systems, training our staff as well as customer training services, we ensure to remain at the very top of our line.
We not only maintain personal contacts with our customers but we also put a personal touch into the services we provide. Throughout the years, our customers have shown their appreciation for this approach. Smit & Dorlas Caribbean n.v,. has always been able to do business on a personal basis. This has gained us the respect and loyalty of our customers.
We offer all our customers one – or two-day Training Seminars.
During these Seminars we provide our customer’s employees with all kinds of useful information about coffee, dosage, equipment care and the best way coffee should be served, etc.
Customer Quality Control
In addition to our strict internal quality control procedures, we conduct customer quality control as well. We visit our customers at least every two months.
Excellent service to our customers
We try to deliver our orders the same day if the order is placed before 11 AM. Otherwise the others are delivered the next day.
We also assist our customers in setting a Coffee menu for their restaurants.
Well-equipped Technical & Parts Department
Our Technical Department has a well-equipped parts department. We also offer Technical Service to our customers after working hours and in the weekends.
Years of experience in the Coffee Business
We are the only company in Aruba that specializes only in Coffees, Teas and Espresso machines.
We offer our customers a complete Coffee Package with sugar sticks, cookies, pc milk cups, hot cups and more.